Frequently Asked Questions (Extended)

Things you might be curious about

Last updated on 1 April 2018

Before Applying

Do you have an uptime guarantee?

I guarantee that your websites will be up at least 99.9% of the time. Downtime exceptions include the following: scheduled maintenance, server upgrades, hardware failures, DoS attacks, suspension or termination due to violation of the Rules, downtime caused by your software installations, or any errors from the client side.

Can you transfer my websites from my current host?

Unfortunately, I currently do not provide free website transfers. You will have to transfer everything on your own. Here is a tutorial on how to transfer cPanel accounts from one server to another. I can help with restoring the databases if you need it!

Are there any hidden fees?

None. It’s completely free — from beginning to end!

Do you put advertisements or pop-ups on your hostees’ websites?

Absolutely not! I don’t like ads on my websites, either. Moreover, paid advertisements aren’t allowed on hostees’ websites.

Do I need to link back to Leprd on my websites?

Linking back is not required. Don’t worry; you can keep your sidebars and footers clean.

Do you collect any data?

I don’t. I don’t even require real names upon registration. The only information I collect is your email address, which I need to send you your account details and important news about the service. Since I don’t collect any meaningful data, I have nothing to sell to any third-party company. To counterbalance this leniency, I restrict the types of websites I host, and I keep a close eye on any fishy hosted domains.

Do you provide support?

As much as I can. 🙂 Just keep in mind that this is a free/hobby service, so do not expect to get fast 24/7/365 support as you would on a paid service.

Do you approve all applications?

It depends on the information provided on the application form.

Accounts

How long after submitting an application do I get my account?

You can get your account details within 24 hours. I can do it on-the-go, so I usually can do it in less than 12 hours. If a day has passed and you still haven’t received your account details, consider submitting an application again or nagging me on Twitter.

I received my account details. What do I do next?

Make sure to set your nameservers to Leprd’s nameservers: ns1.leprd.space and ns2.leprd.space. Once DNS propagation is done, you can finally access your domain. The first thing you’ll see is Leprd’s default Coming Soon page for new accounts. Log in to cPanel or FTP, play around, and make some changes! ✨

How often do I have to update my website for my account not to get terminated?

For domain hostees, your account will not be suspended or terminated as long as the domain is registered and points to Leprd’s nameservers. For subdomain hostees, however: if the account maintains zero (0) MB bandwidth for three (3) consecutive months, the account will be suspended, and an email will be sent to the owner asking if he/she still wants to keep the account. If no reply is received within one (1) week, the account will be terminated.

How many accounts can I apply for?

One should be enough. The addon domains feature should cover your multiple domains. You can have up to 6 (1 primary domain + 5 addon domains) on the Winter Wind plan, and up to 11 (1 primary domain + 10 addon domains) on the Revolutionary plan.

What if I need more space and/or monthly bandwidth?

If you’re on the Torrent or Winter Wind plan, you can request an account upgrade for free. If you’re on the Revolutionary plan, contact me, and we’ll sort something out.

Can I change my primary domain?

(Your primary domain is the domain you signed up with.) This is a service you’re going to have to pay for, for $1. Please open a ticket. If you just had your account within 48 hours, this service is free.

How do I cancel my account?

You can request account cancellation on the Contact page.

Technical

How do I implement HTTPS on my domain/subdomain?

If on the Netherlands server: SSL certificates are automatically issued to existing domains and subdomains every 24 hours by AutoSSL. This means your website can already be accessed via HTTPS as soon as you’re hosted with us!

If on the Singapore server: SSL certificates can be manually issued through the Let’s Encrypt module on cPanel. Simply select the domain you wish to install the certificate on, and viola!

I also recommend setting up a wildcard redirect to force the HTTPS connection every time a user accesses an insecure version of the website.

Can I upload media files?

Check the “We do not host” list. If it isn’t there, and you own the rights to the media file, then go ahead.

Server

My domain and subdomains are down. What do I do?

Check first if the server is also down. If the server is down, wait for a few minutes, it will be back up shortly. Normally, downtimes last only for a few minutes and are caused by modules restarting. If the issue persists, check the status page or our Twitter (or your inbox) for any news. If it is only your domains/subdomains that are down, it might be a DNS misconfiguration. Check your nameservers. If you are still having trouble, contact me.

Do you have an uptime monitoring page?

Yes, 5-minute interval checks.

Where are the datacenters located?

The Netherlands datacenter is Dataplace, and the Singapore datacenter is OVH.

I have more questions!1!!

If your question wasn’t answered here, feel free to message me directly!